Twitter looks to let you hide replies to your tweets


Twitter has been hiding replies from what it deems to be suspect or troll accounts for a little while now.

It's a neat feature to help filter out questionable replies (or that reply guy), and now Twitter is looking to expand on it, essentially creating a way to moderate your replies.

As posted by serial feature spotter Jane Manchun Wong, you'll soon be able to choose whether to hide replies to your tweets. This feature hides replies not just for yourself, but to other people viewing the conversation too.

"Hide tweet" will be accessible in a menu, and it appears you'll be able to view all the tweets you've hidden too. Read more...

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10 Vital Customizations to Make in Google Analytics

Google Analytics can do just about whatever you want it to. It has a ton of depth.

It can also feel a bit overwhelming once you get into it.

After consulting on Google Analytics for years, both independently and as the head of marketing at an analytics startup, I have 10 customizations I consider vital for every site I run.

Once they’re in place, you’ll have:

  • Keyword data in Google Analytics. Yes, I’m completely serious. Keyword data is back.
  • An account structure that will save you if you ever accidentally nuke your Google Analytics data.
  • Metrics to help you drive your business.
  • A roadmap to clean up your URLs to make your reports accurate. (They’re not as accurate as you think they are.)
  • Alerts to help you catch catastrophic data failures within 25 hours.
  • The Google Analytics tracking script installed like the pros.
  • A method to filter out data from your office IP so your company doesn’t accidentally skew the reports.

Let’s dive in.

Connect Google Analytics to Google Search Console

Way back, Google Analytics used to have keyword data in all its standard reports. You were able to see which keywords sent traffic to which pages. And if you had ecommerce tracking or goals set up, you could see how much revenue each keyword produced for you.

It was amazing.

Then Google decided to remove the keyword data from Google Analytics.

So, instead of amazing keyword data, everything got lumped into the dreaded “not provided” group.

Google killed the keyword data in Google Analytics.

I thought the keyword data was done forever — I never expected to see it again. I resigned my fate to needing tools like SEMrush or Ahrefs for keywords.

Then a funny thing happened.

Google started investing a lot of time into improving Google Search Console. In the last few years, it’s gotten incredibly good. The data is a goldmine. Google also improved the integration between Google Search Console and Google Analytics so it’s now possible to get a lot of that missing keyword data back.

That’s right, keywords are back in Google Analytics. All you have to do is sign up for a free Google Search Console account and connect it to your Google Analytics account.

It’s pretty easy. There are only two steps:

  1. Create a free Google Search Console account and verify that you have access to your site. The easiest way to verify is if you already have Google Analytics installed.
  2. In your Property settings in Google Analytics, connect to your Google Search Console.

Here’s where to find the settings in Google Analytics to turn on Google Search Console:

Google Search Console Settings

After the accounts are connected, all the reports under Acquisition – Search Console will start populating. Keep in mind that they have a 48 hour delay so give it a few extra days before checking for data.

Create Multiple Views

I consider this a mandatory customization for Google Analytics.

Once data makes it into your Google Analytics reports, it’s permanent. Nothing can change it. Google has an entire processing pipeline for all the data it collects. Once data has been processed, there’s no going back.

So what happens if you use one of these Google Analytics customizations and accidentally nuke your whole account?

That data is permanently gone. When you fix the setting in your account, you won’t get any of your old data back. Only data from that moment onward will be clean.

Even if you just make your reports a bit messier with the wrong setting, there’s no going back.

In other words, the stakes are high.

We all make mistakes. And it’s a good idea to create two extra views for your Google Analytics profile as a backup.

On every one of my Google Analytics properties, I create three views:

  1. Master View = This is the main view you’ll do all your analysis with.
  2. Test View = Before adding a new setting to your Master view, add it here first. This allows you to test it out before impacting your real data.
  3. Raw Data View = Leave this view completely untouched without any settings configured. If something goes horribly wrong, you always have this base data to work with.

Your Google Analytics views should look like this:

Customizations Views

Set Up Events

Google Analytics tracks a ton of stuff without any customization which is why it’s so popular. There’s a ton of value right out of the box.

Sometimes, there are other actions that are also worth tracking beyond the standard sessions, pageviews, bounce rates, and time on site. You might want to track:

  • Account creations
  • Email signups
  • PDF downloads
  • Video plays
  • Calculator or other tool usage
  • Contact form submissions
  • Webinar registrations
  • Clicks on important links

Anything that’s important to your site can be turned into a Google Analytics event so you can track how often it’s happening.

To trigger events, you will have to add some code to your site that sends the event data whenever the action occurs. Most likely, you’ll need a developer to help you set this up. All the event documentation is here.

Define Goals

In my experience, folks go overboard with goals. Hitting 10 pageviews per visit is a goal, signups are goals, PDF downloads get goals, random events are goals, goals goals goals everywhere.

Usually when I start working on a new site, I end up having to delete a bunch of goals that don’t matter.

My rule: only 1 or 2 goals per site. And they should be goals that closely track to revenue. So if the goal goes up, I expect revenue to also go up. If the correlation to revenue is weak, use an event instead of a goal.

Some examples of good goals:

  • Free trial sign up for your software
  • New email subscription
  • Demo request
  • Consultation request
  • Affiliate link click
  • Webinar registration if this leads to a sales funnel. If it’s a normal content-based webinar, I prefer not to set it up as a goal.

Any event that leads to a sales funnel is a good candidate for a goal. There are really two ways to set up goals like these.

URL Goal

If your site is set up in a way that users always hit the same URL after completing one of these key actions, you can tell Google Analytics to trigger a goal every time someone lands on that URL. This works great for “thank you” pages.

No code is needed for these, you can set it up right away.

Event Goals

It’s also possible to have Google Analytics trigger a goal any time an event fires. This gives you the flexibility to trigger a goal whenever you like since it’s possible to trigger events whenever you like.

You most likely need a developer to help you set these up. Ask them to create a Google Analytics event for you. Once you see the event tracking correctly in the Google Analytics event reports, then go set up a Goal using the values of your event.

Why go through the trouble of turning an event into a goal? Why not just look at the event reports? It makes getting conversions data in your reports a lot easier. Many of the reports are pre-configured to show conversions based on goals. It’s trickier to get the same reports based on just events.

Implement Ecommerce Tracking

If you have an ecommerce store, Google Analytics ecommerce tracking gets all your revenue data into your reports. It’s amazing.

You’ll be able to see:

  • Which traffic sources produce the most revenue
  • Traffic sources that produce a lot of traffic but no revenue
  • The pages that bring in new visitors who end up purchasing
  • The user flows on your site that lead to revenue
  • How users go through multiple traffic sources before they end up purchasing

Google Analytics doesn’t track any of your ecommerce purchases out of the box. You will need to set up some extra stuff.

There are only two ways to get this set up:

  • If you can edit the code of your checkout flow, there’s extra JavaScript tracking that will send purchase data to your Google Analytics account.
  • Some ecommerce tools have ecommerce tracking built in. All you have to do is turn it on, hook it up to your Google Analytics account, and the data will start showing up.

First, go check your ecommerce tool and see if it has a built-in integration. Shopify has one. And if you’re not on Shopify, consider migrating. It’s worth the switch.

If you need to set up ecommerce tracking by hand, all the developer documentation is here.

One last thing, remember to turn on ecommerce tracking in your Google Analytics settings:

Ecommcerce Setup Switch

You need to flip the switch before data will start showing up.

Content Groups

Out of everything on the list, Content Groups are the most situational customization. Most sites don’t need to set these up — they’ll amount to nothing more than busy work that’s quickly forgotten about.

But for editorial and ecommerce sites, they make an enormous difference.

Google Analytics considers all your URLs to be equal. It doesn’t lump them into subgroups at all.

If you have a large site and manage the site by sections, this becomes a real problem. You might have Money, Heath and Fitness, and Political news sections that are all managed by different teams. Or, maybe you have different merchandize groups for your ecommerce store. How do you track the performance of those different sections of your site?

You can’t do it with an internal spreadsheet; new posts and products go up too fast to keep one accurate. Even if you can make it work, it’s a real pain to keep updated.

Setting up unique Google Analytics views is one option but only really works if every category has a clean subfolder in your URL. Plus, creating unique Google Analytics properties for each section creates all sorts of extra problems with referrals and tracking everything in aggregate.

The solution? Google Analytics Content Groups.

Using either the Google Analytics settings or by appending your Google Analytics JavaScript with a bit of extra code, you can categorize your site pages into whatever groupings you want.

Once you’ve set up Content Groups, you can take any report in Google Analytics and organize all the data by any content group you’ve set up. For major editorial and ecommerce sites, it saves countless reporting hours.

Clean Up Parameters

It’s pretty common to run into pages like this in your Google Analytics reports:

Junk Parameters

Anything after a “?” in a URL is a parameter. It’s common for tools to add URL parameters to a URL. These parameters don’t change the destination of the URL, they add extra data that various tools can then use.

The problem is that Google Analytics treats parameters as unique URLs. In other words, traffic to the same page will show up in Google Analytics as visiting different URLs simply because the parameters for each user were different.

This splits our pageviews across a bunch of different URLs instead of giving us the real total for a single page on our site. That’s exactly what’s happening in the Quick Sprout example above. Instead of having 7 pageviews for our homepage, we have 7 pageviews split across unique pages because of a unique fbclid parameter that was added.

There’s a bigger problem too.

A lot of marketing automation and email tools will add ID parameters to the end of every URL in their emails. That allows them to track what email subscribers are doing. Even worse, it can populate reports with personal information like email addresses and names. It’s against the Google Analytics terms of service to have personal info in any report so you definitely don’t want this data to end up in your reports.

Here’s how parameters work:

  • The end of the URL and the beginning of the parameters is marked with a “?”
  • Every parameter has a name and a value. The name is before the “=” and the value comes after.
  • Parameters are separated by an “&” so if you see an “&” in the URL, that means there’s multiple parameters.

To clean up your reports and scrub personal data clean, go to the All Pages report. Then sort by least pageviews. This will give you a list of URLs that only had a single pageview. Scroll through about 100 pages and look for any parameters that don’t signify a real URL.

Once you have a list of parameters that are junking up your reports, go to your View settings and add all the parameters that you want excluded here:

Exclude Parameters

Be careful though. Some sites use parameters for different pages. I personally think it’s a terrible way to structure a site but it does happen. If your site does this, don’t include the parameter for those real pages. Otherwise Google Analytics will stop tracking the pages entirely.

Also don’t include any of the standard UTM parameters that are used to track marketing campaigns. Google Analytics already handles that data correctly.

Install Google Analytics via Google Tag Manager

In our post on setting up Google Analytics, I advocated for skipping Google Tag Manager when setting up Google Analytics for the first time. I still stand by that, especially for folks creating their site for the first time. When you skip Google Tag Manager as a new site owner, you skip a lot of emplexity without giving up much.

If you’re at a stage with your site where you’re looking at deeper customizations for Google Analytics, it’s worth taking the time to get Google Tag Manager set up.

Long term, using Google Tag Manager is a good habit to get into. It saves a bunch of headaches down the road that large sites run into. Keeping all of the JavaScript tags from all your marketing tools in a tag manager makes updates, maintenance, and audits super easy.

Again, if you’re running your site by yourself and hate the thought of learning one more tool, feel free to skip this.

For everyone else, it’s time to remove your Google Analytics Global Site Tag from your site, install Google Tag Manager, and then add Google Analytics to your tag manager.

Once you’ve removed Google Analytics JavaScript from your site, follow these steps:

  1. Create a Google Tag Manager account and set up a workspace for your site.
  2. Install the Google Tag Manager Javascript in the same place on your site that you previously installed Google Analytics directly. The JavaScript is under the the Admin section of your Google Tag Manager account.
  3. Create a new tag under your workspace.
  4. For tag type, choose “Universal Analytics”
  5. Choose “Page View” for track type.
  6. Under Google Analytics Settings, choose “New Variable” and adding your Tracking ID.
  7. Add a trigger that fires the tag on all pages.
  8. Save your tag and publish your workspace. Don’t forget to publish the new workspace; you have to “push” to production otherwise your changes won’t go live.

Your tag will look like this when you’re done:

Universal Analytics Tag

To make sure that Google Analytics is working through Google Tag Manager, check your real-time reports in Google Analytics to see if it’s successfully recording data.

Create Custom Alerts

Sooner or later, you site will get hit. Here are a few scenarios that I’ve personally been through:

  • A site redesign was launched and Google Analytics was missing when it was pushed to production.
  • Another site redesign launched and cut our sign-up flow by 50%. Tracking was working, the new site just didn’t convert nearly as well as the old site.
  • Someone was making a few changes to the site and accidentally removed Google Analytics from the entire site. It was missing for about 24 hours before we caught it.
  • Google launched a bug in its search algorithm and we lost 40% of traffic in about 30 days.
  • On a different site, we lost 40% of our search traffic in 30 days after Google recrawled our site and lowered all our rankings.
  • New sign-up infrastructure launched and broke our sign-up tracking, the primary goal of the site.
  • I launched a new pricing page and cut our sales pipeline by 50%.

Most of these examples are pretty embarrassing.

Sooner or later, they happen on every site. I find that I run into 1–2 per year.

To help catch major problems like these, Google Analytics has Custom Alerts. You define a set of criteria and whenever that event happens, Google Analytics will send you an email. Even if your team isn’t checking Google Analytics daily, you’ll still catch major problems within 24 hours.

Here’s the alert I like to set up:

Data Alert

This alert sends me an email whenever sessions decrease by 30% or more compared to the same day the previous week. A few tricks that I’ve learned about custom alerts over the years:

  • Alerts by day are the most useful. This will catch catastrophic problems that tank your data immediately. It can take longer for those problems to show up in weekly or monthly data. I also find that normal reporting is good enough to catch the weekly or monthly changes.
  • I try to only set up a handful of custom alerts. One for total traffic and one for the primary conversion event on the site are usually enough (sign up, purchase, etc). If too many alerts fire, it becomes a bunch of noise.
  • Comparing to the previous week is helpful. Most sites have huge traffic differences between the week and the weekend which are totally normal. These normal fluctuations can trigger alerts if you compare day to day.
  • Increase the trigger percentage if you find that you’re getting too many false alarms.
  • Some folks set up alerts for positive increases too. I never found them that useful personally. Good news has a habit of taking care of itself. It’s bad news where every minute counts.

Add an Office IP Filter

In Google Analytics, filters give you complete and total power. You can remove and transform your data permanently.

And when I say permanently, I do mean permanently. Be careful with these things. Once a filter is live, it’ll change all the data that’s collected. There’s no way to undo it. If a bad filter is applied, the only fix is to remove it and clean up data that’s collected after. There’s nothing that can be done to fix the old corrupted data.

So proceed with caution on these things.

There’s one filter that many websites should apply: a filter to remove internal traffic.

If you’re running your own business out of your house or from a coffee shop, don’t worry about this at all. The data impact from a single person is so limited that it’s not worth the hassle of adding a filter and maintaining one more setting in Google Analytics. Whenever I start to see the impact of my own browsing habits on one of my websites, my first thought is: “I need to spend my time getting more traffic.” At that stage, I prefer to worry about big things like getting enough traffic and customers.

However, there is a situation where an office IP filter becomes a requirement. When you’re working on a larger website with an entire team of people employed, skewing your traffic data becomes a real possibility. If a couple hundred people all work on the same website, Google Analytics data will become biased.

If your company works out of an office (or several offices), it’s worth the effort to figure out the IP address of your office and apply a Google Analytics filter that excludes all data from that IP. That keeps your employees from skewing your Google Analytics reports during their day-to-day work.

Here’s what your Office IP filter will look like:

Office IP Filter

This filter tells Google Analytics to take all data from an IP address and completely ignore it.

Remember to use the new views that you set up earlier. First apply the filter to your Test view, give it a few days to make sure it’s working properly, then apply the filter to your Master view. Filters are so powerful that you always want to test them first. All it takes is accidentally selecting “Include” when you meant “Exclude” to permanently nuke your entire Google Analytics account until your discover the mistake.

Integrate lead generation solution now works with Facebook Lead Ads campaigns

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How to Craft a Brand Manifesto [Guide + Examples]

In Simon Sinek’s famous Ted Talk “How great leaders inspire action”, he fleshes out a concept that some of the most inspiring leaders and organizations -- specifically Apple, Martin Luther King Jr., and the Wright Brothers -- leveraged to build loyal followings. It’s called Start With Why.

Start With Why suggests that if your brand truly wants to inspire an audience to follow you, your core message should focus on your organization’s purpose -- not how you make your product or what your product is. Spotlighting why people should care about your organization is how Apple, Martin Luther King Jr., and the Wright Brothers ultimately built a body of support for their causes, even though they all faced fierce competitors.

Simon Sinek’s notion that people buy the “why” behind your organization, not the “what” or “how”, isn’t some idealistic trend catching fire in the business world today. It’s actually rooted in human biology. To explain further, the most primal part of the brain is called the limbic system, and it controls all decision making. It also happens to control all of our emotions and feelings.

So, resonating with your audience will also appeal to the part of the brain that’s responsible for action. In other words, if you can evoke emotion, you can drive behavior. If you can’t do the former, though, you’ll struggle to build a loyal following, let alone sell them anything.

But how do you discover the “why” behind your organization? How do you actually connect with an audience and inspire them to follow you? One of the best places to start is by writing a brand manifesto.

5 of the Best Brand Manifesto Examples

1. Nike

Nike Brand Manifesto

Image Credit: Pinterest

Even though Nike endorses some of the biggest names in sports, like LeBron James, Cristiano Ronaldo, and Serena Williams, they never boast about how the best athletes in the world use their equipment. Instead, they stick to what has skyrocketed them to the top of the sports equipment industry -- emotional resonance.

Nike wants people to understand that success doesn’t mean becoming the greatest of all time. It means you did everything you could to become the best possible version of yourself. And that’s the “why” behind their brand -- to empower every athlete, regardless of their talent or ability, to reach their potential and achieve their own greatness.

2. Fiat

Fiat Brand Manifesto

Image Credit: Pinterest

Fiat isn’t just selling a sleek, Italian car. They’re selling a lifestyle. In their brand manifesto, you get a glimpse of the life they want to offer to their customers -- a life that they can live with burning passion and thrilling excitement.

However, Fiat doesn’t want its customers to live recklessly. They actually want them to treasure the little things in life just as much as the big things. So the “why” behind Fiat’s brand isn’t really changing their customers’ lifestyle -- it’s changing their attitude toward life. And that’s a compelling mission to have.

3. The North Face

The North Face Brand Manifesto

Image Credit: Pinterest

Most travel equipment brands focus on how their products can enable you to travel and explore your surroundings, which is engaging on the surface. But, in The North Face’s brand manifesto, they go another layer deeper by diving into why we explore.

By describing how exploring helps us understand ourselves better, The North Face’s purpose is crystal clear -- they not only want to help us explore more, but they also want to help us change for the better, lead more fulfilling lives, and cherish what we have.

4. Apple

Apple Brand Manifesto

Image Credit: Pinterest

For almost his entire career, Steve Jobs was considered crazy. His bitter disdain for the status quo compelled him to shatter conventional wisdom whenever he could, driving such a large wedge between him and his colleagues that they forced him out of the company he founded.

Despite all his controversy, though, Steve Jobs’ ability to think differently was what fueled Apple’s innovation and transformed it into the most valuable brand in the world. Steve Jobs’ story is the driving force behind Apple’s purpose. If they can inspire people to think differently and challenge the status quo, then they can help propel society forward and change the world -- just like Steve Jobs did.

5. Levi’s

Levi's Brand Manifesto

Image Credit: Pinterest

No one wants to coast through life. But, a lot of times, we drift away -- and we don’t even notice it happening. To help catch yourself settling in life before it’s too late, Levi’s crafted a brand manifesto overflowing with so much purpose that it could convince Eeoyre from Winnie-the-Pooh to go make his mark on the world.

By asking their audience whether they’ve made the world any better and telling them that all they need is their gut instinct and the clothes on their back to make that impact, Levi's conveys a brand purpose almost everyone would passionately follow for the rest of their lives -- don’t ever settle.

1. Identify your organization’s "why”.

Your brand’s purpose drives your entire brand manifesto. Without presenting a clear and convincing purpose, your manifesto will seem like an inauthentic, emotionally manipulative sales pitch. Your audience wants to know why they should care about you -- and your product’s “best-in-class” features has never been a compelling enough reason to support a business.

To uncover your organization’s "why”, consider asking your founders why they started the company. What problem were they trying to solve? Why did it bug them so much? And why do they want to keep growing the company? You’ll most likely find your organization’s purpose within those answers.

2. Write in second- or third-person to place your audience into the story you’re telling.

In each of the brand manifestos above, you’ll notice that the copy pulls you in by including the words "we” or "people”. That’s because Nike, Fiat, and The North Face all know that their audience primarily cares about how the brands can help them, so using pronouns like "you”, "we", and "them” (when referring to their own customer base) can engage people on a personal level and place them in the narrative the brands are crafting.

3. Describe how your brand’s purpose will improve people’s lives.

Most people aspire to transcend their current identity and lives. Self-actualization is a universal goal that almost everyone wants to achieve. And the smartest brand marketers understand this about the human condition.

For instance, did you notice how each of the brand manifestos above is essentially a life mantra that can improve your life? Nike -- define and meet your own greatness. Fiat -- enjoy life to the fullest. The North Face -- never stop exploring. Apple -- think differently and challenge the status quo. Levi’s -- don't ever settle in life.

By describing each brand's purpose in a such genuinely selfless fashion, each company's brand manifesto can prompt their audience to imagine a future with their product or service bettering their lives.

Start With Why

Your brand’s purpose is one of the most challenging things to pinpoint and communicate. But if you want to craft a compelling brand manifesto that will engage an audience and persuade them to support your brand, you must be able to clearly convey the reason you exist and why anyone should care. Only then will you be able to build the loyal following that every brand craves.

Sales & Marketing Alignment: Shahid Javed Shares How to Go from Hate to Love in 60 Days

It’s a tale as old as time. The marketing team is hyper-focused on awareness campaigns, events, and driving more leads to fill the funnel. Meanwhile, the sales team is hyper-focused on meeting sales and revenue goals, and nurturing relationships to empty the funnel. These two teams occupy two very different functional areas within a company. They’re moving at completely different speeds. They’re operating under their own rules. And as a result, there’s tension, misunderstanding, and even … hate. But according to Shahid Javed, Director of Enterprise Marketing for Hughes Network Systems, B2B marketers can be change agents here. They can give and get love from their sales teams. And they can do it in as little as 60 days. How? Shahid says you need a short- and long-term strategy to foster the collaboration, love, and alignment needed to drive results. In his session at B2B Marketing Exhange in Scottsdale, AZ, he focused on the short-term strategy to help marketers understand where they can start and get some immediate traction. Let’s dive in.

The Three Phases of Overcoming Sales & Marketing Beefs

In 2016, Shahid joined the Hughes Network Systems, which is a broadband network provider, team on the enterprise marketing side. When he arrived at the first meeting ahead of a massive annual tradeshow event, he found tension and chaos between the marketing and sales leaders. And he vowed to change it. “We had 23 different sales decks,” he shared. “Now we have two. We also had 500 dashboards in Salesforce—we deleted nearly all of them.” To make change, Shahid leveraged a three-part framework:

Phase 1: Listening & Information Gathering

According to Shahid, the first phase is all about listening. “I met with everyone—the head of east coast sales, the head of west coast sales, the head of marketing, executive leadership,” he shared. “I wanted perspectives. I wanted to know what everyone was thinking and how they saw their roles.” During those meetings he had some core questions that he asked every stakeholder:
  • What were your objectives, roles, and responsibilities in the last year?
  • What are some of your top highlights from the past year?
  • What are some of the misses you experienced this past year?
  • What are your goals for this year?
  • What do you need from marketing to reach your goals?
It seems simple, but the act of listening is a critical first step. Why? As Bill Gates once said: “Your most unhappy customers are your greatest source of learning.” "Marketing is a service provider to sales—sales is our customer,” Shahid said. “We need to be able to empower them and enable them to solve problems. We need to make them the hero in the buyer’s eyes.” [bctt tweet="#Marketing is a service provider to #sales—sales is our customer. We need to be able to empower them and enable them to solve problems. We need to make them the hero. @shahidj" username="toprank"]

Phase 2: Finding the Sweet Spot

Once you’ve collected all the data, it’s time to analyze and normalize that data so you can create a plan that management and leadership will buy into. “This is where you look for common goals between leadership, sales, and marketing,” Shahid said. “It’s all about finding that sweet spot—and making sure everyone is in agreement on where things fall. You cannot do it on your own because sales and marketing leaders have to be able to sell your end-plan to their managers and teams.” Once the common goals are agreed upon, you can create a plan that helps you hit that sweet spot and sell it to the C-suite. And there are four key steps that Shahid outlined:
  • Define and agree on objectives and roles. Who’s doing what and how does that support the overall business goals?
  • Identify short- and long-term goals. If you only think long-term, you’ll never get anything accomplished because everyone is so busy. You need a short-term plan to get traction.
  • Outline the tactics and strategies you’re going to use to reach those goals. And marketers, be honest about what you can and cannot do. Some things you may not be capable of doing yet, and that’s OK. Your sales team just needs to know.
  • Document plans and actions. These are the marching order for each team.
And a bonus piece of advice to work into this phase: Make sure you have agreement on what qualifies as an MQL or SQL—and really, you should let the sales team define that. “The biggest nightmare for us was the MQL and the SQL,” Shahid said with a laugh. “We let sales define it and come up with the scoring. We knew that if we defined these and delivered leads under that scoring, sales would never take them. They needed to define it.”

Phase 3: Empowering Execution

Now it’s time to profess your love to sales by making it easy for them to become that hero for the customer. For Shahid’s team, that meant making it easy for the sales teams to access and internalize marketing materials and messaging. Here’s just a sampling of what that looked like:
  • Leveraging Dropbox, Shahid’s team created and shared templates, style guides, brand guides, and more with the sales team.
  • The team used Salesforce Chatter, a communications tool, to collaborate and share information.
  • They created social messaging and visual assets that sales reps and sales leaders could leverage on their personal social media platforms.
“Most buyers have already made up their mind on the kind of solution they need,” Shahid said. “When it comes time for the sales person to come in, buyers need to know that they’re the problem solver. So we need to help the sales person come in as the superhero.”

Love Has Its Benefits

The collaborative approach to fostering sales and marketing love didn’t just lead to alignment and trust for Hughes Network Systems. It led to big, beautiful business results. In the last year, the sales and marketing teams have seen:
  • 120% boost in web engagements
  • 118& increase in email engagements
  • 108% rise in tradeshow engagements
  • 62% lift in social engagements
  • 22% jump in win rates
“Twenty years ago, it was an actual best practice for sales and marketing to work in silos,” Shahid said. “But alignment has become absolutely critical now. The expectations are too high, [internally and externally].” So, B2B marketers: Are you ready to give and get love from your sales team? Now is the time. For more updates and insights form the conference, you can follow @toprank, @leeodden, @azeckman, and @CaitlinMBurgess on Twitter. Stay tuned for more by following the blog here.

The post Sales & Marketing Alignment: Shahid Javed Shares How to Go from Hate to Love in 60 Days appeared first on Online Marketing Blog - TopRank®.